Return & Policy

Ayojons

At Ayojons, customer satisfaction is our top priority. Since we deal with freshly prepared food products, we ensure strict quality checks before dispatch. However, if you face any issue, we are here to help.

📦 Return Eligibility

Due to the nature of our food products, returns are only accepted under the following conditions:

  • The product was delivered damaged or defective

  • The wrong item was delivered

  • The package was tampered with during delivery

📅 You must contact us within 24 hours of delivery to report the issue.

📝 How to Request a Return

To request a return or refund:

  1. Email us at ayojonshelp@gmail.com

  2. Call or WhatsApp us at +91 8116836998

  3. Provide:

    • Order number

    • Full name

    • Clear photos of the product

Our support team will review your request within 1–2 business days.

💰 Refund Policy

If your request is approved:

  • Refunds will be processed within 3 business days

  • The amount will be credited to your original payment method within 5–7 business days

  • For Cash on Delivery orders, refunds will be processed via bank transfer

🔁 Replacement Policy

If eligible, we may offer:

  • A replacement product (subject to availability)
    OR

  • A full refund

Replacement delivery usually takes 3–5 business days after approval.

🚫 Non-Returnable Situations

We do not accept returns for:

  • Change of mind

  • Taste preference issues

  • Incorrect shipping details provided by the customer

  • Requests made after 24 hours of delivery

📞 Contact Us

📧 ayojonshelp@gmail.com
📱 +91 8116836998

We appreciate your trust in Ayojons and are committed to serving you better every day 💛